Information relating to the exercise of the right of withdrawal
The customer has the right to withdraw from the contract within 14 calendar days. The withdrawal period expires after 14 days:
a) in the case of a sales contract relating to a single Product, from the day on which the Customer or a third party, other than the carrier and designated by the Customer himself, acquires physical possession of the Product;
b) in the case of a sales contract relating to the delivery of a Product consisting of lots or multiple pieces, from the day on which the Customer or a third party, other than the carrier and designated by the Customer, acquires physical possession of the last lot or piece.
Communicate the intention to withdraw from the contract
To exercise the right of withdrawal, the Customer is required to inform MAMMMA' of your decision to withdraw from the Contract through an explicit declaration, for example an email or a letter. The communication must be sent by email to the address info@mammma.it or by mail to:
FRA.GI. S.r.l.s.
Via Pontecitra 32, 80034 Marigliano (Na)
To meet the withdrawal deadline, it is sufficient for the Customer to send the communication relating to the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If the Customer withdraws from this Contract, all payments he has made to us will be refunded, including delivery costs (with the exception of additional costs deriving from the Customer's choice of a type of delivery other than the least expensive type of delivery standard offered by us), no later than 14 days from the day on which we were informed of the decision to withdraw from the Contract.
These refunds will be made using the same means of payment used by the Customer for the initial transaction; in any event, you will not incur any costs as a result of such reimbursement.
MAMMMA' will withhold the refund until it has received the Products.
The customer is requested to return the goods, without undue delay and in any case within 14 days from the day on which he communicated his withdrawal from the sales contract, with the procedure indicated below. The deadline is met if the Customer sends back the goods before the 14-day period has expired. The direct costs of returning the goods will be borne by the Customer.
Return of the goods
The refund is suspended until the goods are received. The customer is required to return the Products to:
FRA.GI. S.r.l.s.
Via Pontecitra 32, 80034 Marigliano (Na) - Italy
without undue delay and in any case no later than 14 days from the date on which you communicate your decision to withdraw from the Contract. The deadline is met if the customer sends back the Products before the 14-day period has expired.